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Please email to [email protected] with your Order ID and someone from support team will check the status of stock and reason for its cancellation.

It seems like incorrect firmware has been installed on the device which was not designed for the hardware of your device. Please contact the seller to get the correct firmware designed for your device.

As the device comes with Android Tablet ROM's so most of the websites will be compatible for touch-based device and may have such issues of scrolling down using air mouse. You may try disabling air mouse and use up/down navigation key to navigate and select the options on a webpage...

Could you please confirm if you have also tried doing a firmware reflashing as well?

Hi, I would recommend trying a firmware reflashing on the device as if that fixes the issue for you. If this doesn't. I would recommend upgrading to a new device running higher Android version from droix. You can checkout range of Android TV Boxes from the link here -...

Unfortunately, I do not have information on Vivo devices personally. I would recommend contacting the manufacturer for more information.

Which device model do you have that you want to install emulators onto?

Unfortunately, you cannot change the firmware on a device with a different model. You may like to change the UI using a different launcher on your device.

You will need to get the firmware from the supplier as WiFi may not work unless its correct firmware installed designed for device.

Please use this link here - https://go.droix.co.uk/cTz24L

You can try to reflash the firmware of the device.

It seems like this box is no more life for now and has served. If you're ever interested in upgrading, we sell a variety of Android boxes that run Android 8 and up, which are sure to be supported for many years to come. You can view them all here...

I can't help you with anything regarding Rogue firmware because I've never used it. But yes, you can load apps/games/etc. on the slot 2 microSD card on the stock firmware at the very least.

These are mostly because of hardware problem if related to putting pressure on a particular button. But it's worth giving the go-to firmware flashing to verify if that fixes the problem for you.

Unfortunately, we do not have information on Q80, However, let's see if someone else with the same model has more information about this issue for you.

Could you please confirm if this is specific Emulator or others too that you have tried on it?

You can download Pocket Go V2 firmware from the link here - https://go.droix.co.uk/PT1PfX. You will get all default emulators and apps with the firmware on the device.

This could be a WiFi hardware support issue for Hotspot connection on the device. Is this the first time you are trying to use WiFi hotspot for internet on device?

Thank you for updating here that this has worked as this will help others who might have the same problem.

Please confirm if you have the same issue using a WiFi router as well? Please check with the operator if data services are enabled to be shared over hotspot as well.