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We were closed on Wednesday for New Year Bank Holiday so if your order was made after 11AM Tuesday then we will be dispatching your order today. If the order was made before that, then we have very likely dispatched it unless it was a pre-order or backorder. We can't discuss specific order...

Double check that CEC is switched off on the GT King. Also check on your TV if you can disable it there for that HDMI port. Some TV's only support CEC on some of the HDMI ports so if it is possible try plugging it into another HDMI port.

I will need to check if the GT King has an IR receiver. What you could try is covering up the front of the GT King with something and press the buttons on the TV remote. This should block the IR from getting to the GT King. If this works then put some electrical tape or something over the front...

Was this device purchased from DroidBOX/DroiX, if so could you email [email protected] with your order number and we can check which device you have. It does look like you have Android 7 so I am not sure why it is saying that Android 4 unless it is an old device and someone has edited it...

If it saved the game then I think the file has already been created. Have you tried it with any other games. Also, are you quitting the emulator in the menu instead of switching off the handheld when finishing paying. This way, if the file has been created, it will be able to write it and save...

The firmware does not support USB connections properly. To upgrade the firmware you would need to write the image to the internal SD card. You can upgrade the firmware by flashing the SD card on your PC, please check...

This is something we are currently looking into. We hope to have more news on it soon or at least a guide on how to do it yourself.

It sounds like the TV IR remote may be clashing with the IR receiver on GT King. If this is the case then I am not sure if there would be anything you could do as the TV remote will continue to send the same signal. Have you tried it with another TV to see if it happens with that?

A factory reset will reset both Android and LibreELEC OS.

There is no difference between the two sites. droidbox.co.uk is our original name and droix.net is our new name with a new design. In terms of products, support, warranty etc. it all remains the same as each other.

I have not tried but you may need to make a memory card file. Try starting the emulator without a game to get to the PlayStation screen and you can format a card there. It should save a memory card file to your SD card. If not, try copying an existing .mcr file from the internet to...

I done a quick search and found https://github.com/Stane1983/aml-linux-usb-burn I can not guarantee it will work, but worth a try.

I checked on one of our devices and it does say BP-5L but there are some differences with the contacts being in the middle or side of the battery depending where you look for one. The contacts are on the side and not in the middle. Check on ebay for example and confirm with the seller if the...

There will probably not be any issues with Type C controllers, but it would still need the emulators to support external controllers.

A USB C to USB (Type A) OTG Cable will work with USB controllers. The issue is that the emulator may need to have support for them to read input from them. From what I have seen only one or two emulators support this, Stella the Atari emulator and possibly one other one.

We have no information if there will be an update for this device. It is up to the manufacturers if it is possible to upgrade and whether they release it.

You can find the latest firmware and drivers for the GPD Micro PC at https://www.gpd.hk/gpdp2maxfirmwaredriverbios There is a guide on how to install Windows contained in the download archive file for Windows on this page.

You can find the latest firmware and drivers for the GPD Micro PC at https://www.gpd.hk/gpd_micropc_firmware_driver_bios There is a guide on how to install Windows contained in the download archive file for Windows on this page.

Thanks for the update. One of our support team will reply back as soon as possible if they have not already.

If you purchased it from us, could you please email [email protected] with your order number and if possible a photo of the screen. We can set up a return to inspect it.