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Hi If you have not been contacted already please contact us on [email protected] linking the thread and providing your order ID in the email. We will initiate return and provide you a label afterwards. Regards

Hi You should be able to re-map any key on the remote that you like. Regards

Hi If clear cache does not work please clear data,this will return Kodi back to its default for sure,while clearing cache is more of a temporary fix to keep files and get Kodi to work at the same time. Regards

Hi Regarding 8 digit auth code requested please contact us directly in order to sort the problem out. You can contact us on live chat or by phone on our main website https://droidbox.co.uk/ and after/or during working hours please message on [email protected] Regards and have a nice day ;)

Hi Can you please check if ethernet cable works properly? Also if you could check if box perform the same on your work or friends/family house with another modem(ISP provider). If so please contact us directly to sort the problem out. Regards

Hi You can go to settings>more settings>apps>particular emulator and clear data on it.Please make sure that all config data would be deleted,make sure to backup your save game files in order to be able to continue with your game. Your config should be back to tis defaults afterwards. Regards

Hi Boot time for our box models is generally the same,it depends on the preload screen which may vary from device to device. Booting up to OpenELEC/LibreELEC is the fastest one,and it takes second or two more in order to boot up to android. Regards

Hi If you are using default skin(confluence)you can press on power OFF icon on the screen and you will be displayed with the option to reboot back to android. If you are not using default skin and would like to change please navigate to system>settings>appearance>skin Regards and have a nice day ;)

Hi What i can add on this question is that you can close(stop) the stream when finishing up which should be enough to turn it off properly instead of leaving it paused. Sometimes when people navigate through Kodi they can leave short path opened to the streams and exit to main menu through home...

Hi Please update us on the following problem if it still occurs. As an additional help you can supply screenshots and attach them here on the forum so we could see exactly which part gives you the trouble. Thanks and have a nice day ;)

Hi I would not advise one to be used since they are slowly being deprecated. Regarding the maintenance you can use DroidBOX troubleshooting app if installed or use the FAQ page and or blog to obtain more info on particular topic/problem that needs to be solved. Regards

I just wanted to confirm ,thank you.

Hi There is no this option available at the moment. Thank you for your feedback and have a nice day.

Hi DroidBOX repos are not in use anymore,please ignore deprecated ones and install new ones from official website maintainers or app stores if stand alone applications are offered. Regards

Hi Can you please describe when does this error occur and which action did triggered the following. Regards

Hi If you are referring to android launcher widgets,you can always install custom launcher and set it as default,once that is done you can set up any widget that you like. If you are referring to Kodi shortcuts in a form of a widget inside of Kodi(custom skin etc)please refer to their official...

Hi If you interrupted the install process you need to do it all over again. Please clear data on your OTA updater app and once that is done do force close. Here is how to: Go into Settings>Apps>Swipe right to system app list or all app list>OTA updater>Clear data and do force stop . OR...

Hi Regarding T8-S model there was a update for DroidBOX Share app but it was not done through OTA,so you can update your app either from DroidBOX market or google play store. Regarding DroidBOX launcher,if you do not like its capabilities you can always install additional launcher from the...

Hi We did informed our users that we are one of the first to implement LibreELEC and that bugs in this stage are expected. There will be some workarounds so please stay tuned ,enjoy your box and have a nice day. Bye