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This problem has been solved with the newest update.Please make sure to run OTA updater app in order to update your box. Regards

Can you please add the location as a source in Kodi's File Manager, see if add-on's settings then list it as a location???

Also just to add that this is bluetooth gamepad that requires pairing(no USB dongle). Regards

Please contact us through phone/email/live chat message us/mention this thread and provide order ID.We will make sure to reply as soon as possible and provide you guidance for replacement. Regards

Hi You can find/use some other TV/monitor display and set the resolution in the box smaller so when connected to the particular TV/monitor with lower resolution it can be visible on the screen. Regards

Signal becomes fragile when you have more than 1 device connected to the network.If you are using network on the other devices for downloading/streaming it is normal that you can not bring full speed for second device connected,because you do not get your network speed per device,you get it...

This is one of the guides available online that you can take a look at https://seo-michael.co.uk/vpn-manager-for-openvpn-openelec-kodi/ Please message back with the feedback if it works for you or not? Regards

If you could refer to official add on support in this case.As in many examples regarding streaming services Kodi extension(add on)is provided and external stand alone apk file.If only apk file is provided that simply means that extension for Kodi is not yet been made. Regards

Can you please tell me have you contacted our support through email/call/live chat?

Hi Please take a look at our accessories list where you can see our accessories and among others gamepad that we offer in our collection. https://droidbox.co.uk/accessories.html Regards

I assumed that remote locked the power button up.Regarding LAN speed,did you tried using another ethernet cable?

This is rather specific app problem than the remote itself.If you think that remote is faulty you can easily test this with another app. Please refer to official app developer regarding this problem. Regards

Hi Regarding the updates we always tend to ship devices already up to date.If there is no update at the moment it is possible that there will be in the future if needed.Kodi 17 will be able to work probably without any problems.Version 17 is still in beta and using regular version is highly...

Regarding powering box from the power button sometimes it can happen that you need to press all the way in.I know it happen to me sometimes that i do not press button properly. Can you please test that out and see if box can only power using the physical button if previously powered by the power...

Hi If you are downloading external apk files(outside of google play store)feel free to use antivirus. Regards

Hi I would highly recommend you to use fresh add on wizard installations rather than relying on the backups Regards

Hmm,true but only half! What would rather happen is add ons not moving forward to the new version and actually be incompatible with new version for some time until new updates,so its more other way around rather than the way that you described ! Regards

Hi Modifying existing launcher is not possible,but what you can do is install third party one from google play store and customize it to your needs ! Regards

Hi Can you please email us at [email protected] with your particular problem together with order ID. Regards

Hi Can you please provide us more info on which box model you are using,which Kodi version and which add on wizard??? Regards