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Please check with application developer as if they have restrictions for the app to be used on customer ROM installed android tv box. I think this could only be the reason if a particular app is not working.

Please confirm if it was purchased at Droix and under warranty?

Please try doing a firmware flashing on the device and see if that fixes the issue as if factory reset of the device has not helped.

Glad to hear that you have resolved the issue. Please if you can describe more details as to how it was fixed for you and can leave the thread to help other users in the community.

If I have understood correctly, you want the player to be changed for plex server loaded files on it? Unfortunately, that will default to app functionality and cannot be changed.

Could you please confirm if you are trying to play media files from File manager ( Files stored on the device ) or using a browser to play the media on it?

Could you please confirm if the date and time on the device are correct and have you installed these apps from Google Play store or outside play store ( As if compatible with device Android version or not )

Could you please confirm which device model do you have and also a screenshot of the error message appearing on the screen?

Could you please confirm if you are connecting via USB cable?

Hi, You can check out range of Android TV Boxes available at DroiX store from link here - https://droix.net/collections/android-powered-tv-box-1

Please email to [email protected] with your Order ID and someone from support team will check the status of stock and reason for its cancellation.

It seems like incorrect firmware has been installed on the device which was not designed for the hardware of your device. Please contact the seller to get the correct firmware designed for your device.

As the device comes with Android Tablet ROM's so most of the websites will be compatible for touch-based device and may have such issues of scrolling down using air mouse. You may try disabling air mouse and use up/down navigation key to navigate and select the options on a webpage...

Could you please confirm if you have also tried doing a firmware reflashing as well?

Hi, I would recommend trying a firmware reflashing on the device as if that fixes the issue for you. If this doesn't. I would recommend upgrading to a new device running higher Android version from droix. You can checkout range of Android TV Boxes from the link here -...

Unfortunately, I do not have information on Vivo devices personally. I would recommend contacting the manufacturer for more information.

Which device model do you have that you want to install emulators onto?

Unfortunately, you cannot change the firmware on a device with a different model. You may like to change the UI using a different launcher on your device.

You will need to get the firmware from the supplier as WiFi may not work unless its correct firmware installed designed for device.

Please use this link here - https://go.droix.co.uk/cTz24L