New box

[Nigelar]

You may have to use a tablet or a pc to get to the live chat widget.

@ChrisM - remember this from 23 Feb

"I've reported the lack of chat client on mobile devices, thanks for the heads up."

Can you help lubo out (would have pinged you via slack but my log in has gone)

 

[lubo1967]

Tried that. Still nothing

Sent from my SM-G935F using Tapatalk

 

[lubo1967]

They have sent me a file to put on sd card. Not holding much hope tbh.

Sent from my SM-G935F using Tapatalk

 

[lubo1967]

Tried both the files and still exact same. Love wasting my time in the evenings.

Sent from my SM-G935F using Tapatalk

 

[Nigelar]

It's a pain when things don't work out of the box first time.
The good news is that you can hopefully see how good their support is, compared to say, some no name company on eBay or china gadgets.
It's good that you are keeping us updated, that's appreciated so we can understand what the cause of the problem is (did they give you a new firmware to flash or something else?).
Get back to them with your results so they can have another go at diagnosing the problem.

 

[lubo1967]

Yeah they gave me files to flash onto it but that didnt work. Tbh i have lost faith in the box so shall see what they say tomorrow. Not very good for a box that was less than 24hours old.

Sent from my SM-G935F using Tapatalk

 

[lubo1967]

Just seen the other post. Mines was definitely from Droidbox. I have spoke to them today and they are exchanging box so here's hoping new one is ok [emoji4]

Sent from my SM-G935F using Tapatalk

 

[SmokingElectronics]

if this is the s9 s8 or whatever series look on this site for the usb restore that has been detailed many times it works for almost all boxes just get the chipset

 

[lubo1967]

Its not either of them. My box is now posted back to them. Thanks anyway

Sent from my SM-G935F using Tapatalk

 

[lubo1967]

Well after getting told last week that my new box would be here by tomorrow its now not coming till next week and i only found out after getting no reply to email so had to call them. Not overly impressed with c/s or the box so far.

Sent from my SM-G935F using Tapatalk

 

[SmokingElectronics]

Just be patient with them. They need to get a 800 number but otherwise there pretty good my box got here 1 week or so early i have no way to call from the us but otherwise I am happy

Just set up faster shipping next time being brand new if you talk to one of the heads they will probably step up the shipping not to the fastest but a little faster

 

[lubo1967]

Its on next day delivery but they wont post till next week. My issue is i bought a box a week ago that was faulty and still dont have a box

Sent from my SM-G935F using Tapatalk

 

[SmokingElectronics]

Sorry to hear about the troubles I it sucks when we can't play with the toys we bought

I have had it happen with many different things

 

[lubo1967]

Well after been told i would get replacement box on Saturday to be then told it would be Tuesday i find myself chasing again and its still not with me. Shocking service from start.

Sent from my SM-G935F using Tapatalk

 

[ChrisM]

Just in case the team's response didn't get through to your email:

As previously mentioned in our email conversation we would replace your box with a brand new one which we have done. We said we would replace it as soon as possible and we sent the parcel on Tuesday via Royal Mail 24 delivery. This usually takes one day for Royal Mail to deliver the parcel, but if a parcel is delayed in transit for example it can take two days. We are sorry if the parcel did not arrive today, it is out of our hands once it is collected by Royal Mail. We hope that it arrives tomorrow, if it does not then we will check the status with Royal Mail. I hope that answers your query, thanks.

 

[lubo1967]

Point was i was told it would be send next day but wasnt. Was told it was my old box then that was retracted. I have had to constantly chase. Im just hoping the "new" box works longer than the 24hrs the last one did.

Sent from my SM-G935F using Tapatalk