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Could you test the box with the Youtube app? Simply find any moderately lengthy video and watch it to see if there's any buffering. If there's not, then as Nigelar said, it's likely due to an issue on Netflix's end. You may also want to see if the buffering/dropping occurs on alternative...

I'd recommend the 4/32 version of the X96 Max out of our current lineup, since you're looking to stay below £100 and aren't really enthused with the sheer storage space that the A95X can offer. It's a nice, versatile box that should meet your streaming needs. And if you need more space, you can...

https://www.intel.co.uk/content/www/uk/en/support/detect.html The Intel® Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware. What is the Intel® Driver & Support Assistant? The Intel® Driver & Support...

Some android box models make use of Infrared (IR) remotes instead of wireless USB ones. If your remote has a little glass/plastic ball on the front end of it, it's likely the former. IR remotes have a unique code that allows them to automatically send and receive signals from devices that...

You could try going into the settings for your device and seeing if the sound is configured correctly. If not, is there any sound coming from your TV speakers in general when Youtube is playing?