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It sounds like the VPN provider may have a bandwidth limit. You would need to contact them to confirm this. Regarding the ethernet not connecting, are you using an app to connect or manually entering the details in to VPN section?

.zip is an archive format so it depends on the actual emulator if it supports it. some emulators with larger games such as PlayStation is not supported as it will need to extract the file before running. .sav files are usually an exact copy of what the game would save to on the cartridge for...

We have replied to your email and have set up a return for the remote.

The firmware does not go on the card which is inserted into the left side. You need to use the internal storage which you can find by removing the battery cover and battery. You can either write the custom firmware on this card, or replace it with another card with the firmware on. As a note...

Could you please email [email protected] with your order number or name and post code so we can confirm which model you have. We can then check to see if we have the right firmware for it. Thanks.

Unfortunately we do not have any screen protectors for the RG350. You may be able to buy one for a phone and cut it to the correct size.

It sounds like you may have an old version or the one you installed is old. You can download the latest version from the official Kodi repo, info at https://kodi.wiki/view/Add-on:YouTube . As a note, why not use the YouTube app?

What do you mean by clearing?

Apps such as Sky, BT Sports, Now TV etc will no longer work on Android devices as they check for HDMI output and/or rooted. You can try installing older versions and see if they work. Have you tried the Dailymotion app instead of the browser version?

I had a quick look on the Gameboy emulator and it supports Game Genie and Game Shark codes. These are codes for a hardware accessory available on the original consoles. You can find the codes for these at http://www.gamegenie.com/ . For other emulators it may be the same devices and Action...

Sorry no, we have not done benchmarks. We have a refund period so if you are not happy with the device you can return it back to us. Both devices perform well for this price range so I dont think you will have any issues with the performance on either.

Apologies for the delay in reply. The DroiX X3 is our branded model and has 4GB RAM and 64GB storage as standard. While the X96 MAX+ has this configuration option, it does cost more money. The X3 has a G10 air mouse as standard and X96 has a standard IR remote. The X3 also comes with Android and...

I am not sure off hand. Which emulator mentions them?

If you purchased it from us then email us at [email protected] with your order number, or your full name and post code the order was sent to and we can look into it some more and if needed set up a return to inspect it.

I can not give any advice for manually charging batteries. Do this at your own risk and opening the device will invalidate the warranty. If you purchased the Micro PC from us and it should still be in warranty, please email [email protected] with your order number and if it is in warranty we can...

Have you plugged in the USB dongle to the X3. You need to have this dongle installed so that the X3 can receive the signals. The power button will only work until then as this uses IR signal.

We have a fixed firmware and are testing it all before it goes live through an OTA update. I will post here and in Announcements when it is available.

Does the issue happen if you leave it on the homescreen menus for example? If you purchased it from us then email us at [email protected] with your order number, or your full name and post code the order was sent to and we can look into it some more and if needed set up a return to inspect it...

From the homescreen, go into the Settings then Advanced Settings you will see the Audio Output options there. You will need to change the output if you are using HDMI or SPDIF for the audio there. You may also need to change the output settings in the video player app you are using. Please check...

No problem.