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If you have downloaded the Movie from Genesis, then go into Es File Explorer which you can find inside Apps and then turn on Hidden files. After turning on Hidden files use search option to search for that particular Movie and then move it to USB stick.

Can you please come on Live Chat and we will help you out.

Is device connected to the internet? Also can you please try to clear data on DroidBOX Market and then try to install any Application. Here is how to clear data: From Home Screen go into Settings(Two cogs)>More settings>Apps>DroidBOX Market. After clicking on DroidBOX Market click on Force Stop...

The Applications that you can find in preinstall folder, are they all installed on the device or i can say can you find them all inside Apps(circle with six dots)? If DroidBox Market is installed on the device you can use that for installing Applications that are missing on the device.

Just got the confirmation from an appropriate department, you can buy the T8/M5 charger for T8-S device which is available on our Website. You can check it here: https://droidbox.co.uk/power-adapter-for-droidbox-t8-m5.html

I am really sorry for an issue. Can you please tell me which Applications are missing from the device and which Applications could you find in preinstall folder? Also can you tell me is Google PlayStore working on the device?

Can you please explain the problem that you are facing on the device so that we can help you out.

Try to change the Skin and see if that works. Also i found one link that is related to your Query, take a look on to it: https://www.reddit.com/r/xbmc/comments/3ii83b/toolbox_script_error_using_mimic_skin/

You can clear data and reinstall Wizard on Kodi and you will get updated Add-ons installed on Kodi.

Try to factory reset your device by following the below video:

There is no charger available for T8-S device on our website. You can Email us on [email protected] and our sales team will have a look on to it.

Sorry for the inconvenience. Currently there is no update available for T8-S PLUS and we are not sure about when we are going to release an OTA update for T8-S PLUS so if you need to get it fixed you will need to return the device and our Engineers will have a look on to it. You can Email us...

Yes, you can install any Add-on manually on Kodi without reinstalling the full Wizard. You can follow the above link to install PVR IPTV simple client manually on Kodi.

Did you follow the below video to factory reset your device: If factory reset doesn't work then you can Email us on [email protected] with your Order details.

Hello, From home screen go into settings(Two Cogs)>More settings>Display. Once you will click on Display option there is one option Sleep and then click on that, set it to 30mins which is max. Hope it helps you out.

T8-S PLUS device is running on the latest Firmware, so if you will try to update it, it will give you an error. Also can you please let us know why are you trying to update your device?

If you were not able to find the .WookieWizard inside "install from zip file" option then please follow the video given in below link to install Wookie wizard:

Make sure you have tick checked the Ethernet option under Networks.

If the above instructions advised by Nigelar doesn't work then you can follow the below video to clear data and reinstall Wookie on Kodi:

You can follow the below video to fix screen size issues: