VPN dropping internet connection

[Jim1981]

Upon connecting with a VPN the Ethernet connection is lost and the box needs to be restarted. Is there any configuration changes that need to be made or is it a firmware issue?

 

[Dave C]

It may be the VPN software that you are using or their servers are not very good. We recommend IPVanish https://droidbox.co.uk/vpn and you get a discount on the subscription as you are a DroiX customer.

 

[Jim1981]

It may be the VPN software that you are using or their servers are not very good. We recommend IPVanish https://droidbox.co.uk/vpn and you get a discount on the subscription as you are a DroiX customer.

It's IPVanish I'm using - works OK on another Android box.
Looks like the same problem as a similar thread: https://droidboxforums.com/threads/vpn-causing-internet-connection-to-drop.18382/

 

[paolo]

I am returning my box today as I have same issue using PIA VPN, I don't this problem on T8 SE Libreelec, satellite receiver or laptop etc.. using the same VPN.

 

[Dave C]

It's IPVanish I'm using - works OK on another Android box.
Looks like the same problem as a similar thread: https://droidboxforums.com/threads/vpn-causing-internet-connection-to-drop.18382/

I will check shortly with Ethernet. To confirm, you have downloaded the latest version of IPVanish from the Google Play Store?

UPDATE - Can you open IPVanish Settings, choose Connection and change to TCP connection. Does this resolve the issue?

 

[Jim1981]

I will check shortly with Ethernet. To confirm, you have downloaded the latest version of IPVanish from the Google Play Store?

UPDATE - Can you open IPVanish Settings, choose Connection and change to TCP connection. Does this resolve the issue?

No difference ( IPVanish version 3.4.3.4.65815 ).
Screenshot attached ( with duplicate network system icons )

 

[Dave C]

Thanks. We are looking into this now.

 

[Dave C]

A quick workaround while we look into it further. You can use either UDP or TCP connection. Connect to a VPN and when the status says "Reconnecting" or something, disconnect and reconnect the Ethernet cable. It should now connect. You can confirm if working as the chart at the bottom should start updating to indicate transfer. And if you check the IP on google it should be updated to which Location you had chosen.

We are still looking into what is the cause of the issue and will update here asap. Thanks.

 

[Jim1981]

Any update on this?

 

[Dave C]

Sorry not yet. The manufacturers are looking into it, we hope to have some news soon. I will post here as soon as we get info.

 

[Dave C]

We have a fixed firmware and are testing it all before it goes live through an OTA update. I will post here and in Announcements when it is available.

 

[Art]

I have recently purchased the X3 I am also having problems with losing Ethernet connection when I launch PIA VPN, it works fine on my old android box running version 7, will there be fix for this, is there a bug maybe in version 9

 

[Dave C]

Please see above reply. We are currently testing the firmware and hope to have it released as an OTA update soon.

 

[Suttoner]

Please see above reply. We are currently testing the firmware and hope to have it released as an OTA update soon.

Can't come soon enough. This VPN problem is a right pain in the arse.

 

[Art]

I agree I just unplug and plug in the Ethernet as suggested, bit of a hassle, would be good to get an update

 

[Dave C]

Apologies for the delay. I have asked the developers for an update and will let you know the status.

 

[Deckdemon]

Hows it going with this update guys??

 

[Dave C]

I have chased it up, waiting on a reply still.

 

[Deckdemon]

I have chased it up, waiting on a reply still.

Thanks for reply.

 

[kevin byrne]

Not quite on subject but simlar. My droix box works fine using le vpn all the time, but recently my chromebook loses wifi internet when le vpn connected, but still shows that I am connected. As soon as I disconnect the vpn all is ok again. No real help on google, but sounds similar to the problems with the boxes.