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You may consider looking at the RockTek G2 device from the link here and it support 4K streaming on it.

It could be programs are not supported with the android version and you need to upgrade with a higher android version tv box.

You can download the latest firmware from link here

Please consider doing a factory reset and check if its working.

Is that a wired headset or BT headset that you are trying to connect? As it should work straight away once connected.

Unfortunetly, as model is not sold at DroiX, Please confirm if you are finding issue with built in Microphone on it or using an external one with the box? As could be issue with hardware if that's built in microphone and would recommend to contact seller for replacement.

You will need to consider installing the firmware for this model or it could be an bricked device and need to upgrade to newer model. You may consider looking at RockTek G2 from Droix here - RockTek G2 | DroiX Global - https://droix.net/product/rocktek-g2

Could you please send a picture of the screen? Have you tried doing a factory reset as well using the Reset option on device as well?

This could be that you have copied game ROM's to incorrect folder and you may consider deleting those game ROM's on SD card and paste to correct folder, You can check this guide here as well - How to Add New Games & ROMS to Your Handheld • DroiX Knowledge Base - Tutorials for Everything -...

Is this same with other games in this emulator? Please consider reinstalling the game ROM and see if this fixes the issue for you.

We will test with Mac and share the details soon.

Please confirm if touch screen is working without stylus for you? Also, do you have USB-C and HDMI both connected with Mac as well?

It's inside AV whole on the device. You may follow steps as on guide link HERE (It's for a different model but basically same steps ).

Just to confirm, Are you trying to update Google Play Store app or the Google Play service?

Hi, So the internet speed may vary when on Wifi, but it shouldn't be much difference, As if the box support 5Ghz connection for WiFi, It could be an issue of WiFi card on the box if you have router placed within 5-10 meters from your box and still getting 45-50Mbps. Also, on other note 45-50...

Please check the settings in the Google Assistance app as if you have the option to select supported apps for Voice control on it and this should allow google assistance to operate through selected apps for Voice command.

Unfortunately, can't confirm if its the cause, but it seems the direct android updates for play store won't be supported on customer ROM installed Android TV Box and as long as Google Play Services is updated, it should work fine for you. Let's see if anyone else is experiencing the same though.

You can checkout range of Android TV Boxes available at Droix from link here - DroiX - The best place to buy latest Generation Android Box for TV

The device X96 Max+ comes with Android 9 Pie pre-installed on it and its the latest available for it at the moment. Unfortunately, cannot confirm for higher android version updates for now as it's up to the supplier/manufacturer.