MXQ pro 4k issues

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Hwfrostbite

New Member
Oct 18, 2018
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Hey everyone, this has probably been answered countless times. But I am having an issue with my mxq pro 4k, my mother gave it to me as it was 'too slow' for her, my wife and I were gon a buy one anyways.

Problem is...

It was initially freezing and becoming inactive while using the droid box menu, or Kodi.

I did a reset on it, and now it freezes at the MBOX logo. If it makes it there that is...

Honestly I haven't done much except for resetting it, kinda gave up for the night feeling a tad bit defeated. Watched lots of videos... and done alot ot reading trying to figure the issue out...

Any advice or help would be greatly appreciated


Thank you in advance.

Brad
 
H

Hwfrostbite

New Member
Oct 18, 2018
4
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Okay so I left it on and got to the 'device test tool' area... and now its frozen. Could it be an overheating issue? Possibly reapply thermal paste. I assume it has a heatsink and no fan?
 

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Nigelar

Well-Known Member
Feb 26, 2015
3,505
1,056
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Do you know what version of the Droidbox imxq pro you have? If you have v2 you could try reflashing the firmware. There's a link in that section of the forum. Note the warning there saying it is only for that model (droidbox imxq pro v2 not the previous 1.2 model)
 
Dave C

Dave C

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Staff member
Marketing
Sep 1, 2015
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London
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I have not seen this screen before, although it is only part of the screen so I can't be 100% sure. Are you sure it is one of our devices? Please email us at [email protected] with your order number or the full name and post code the order was sent to and we can find out which model it is.
 
H

Hwfrostbite

New Member
Oct 18, 2018
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Dave C said:
I have not seen this screen before, although it is only part of the screen so I can't be 100% sure. Are you sure it is one of our devices? Please email us at [email protected] with your order number or the full name and post code the order was sent to and we can find out which model it is.
Click to expand...

Nigelar said:
Do you know what version of the Droidbox imxq pro you have? If you have v2 you could try reflashing the firmware. There's a link in that section of the forum. Note the warning there saying it is only for that model (droidbox imxq pro v2 not the previous 1.2 model)
Click to expand...
Dave C said:
I have not seen this screen before, although it is only part of the screen so I can't be 100% sure. Are you sure it is one of our devices? Please email us at [email protected] with your order number or the full name and post code the order was sent to and we can find out which model it is.
Click to expand...

I receieved the box from my mother, so I have no idea when she got it and if i can get that info, I do know, it is

MxQ Pro 4k, S905x firmware, Kodi 17.4 Krypton

Any help would be appreciated, I have gotten it running periodically, but it keeps freezing, everywhere. Settings, Kodi, browser and so on
 
N

Nigelar

Well-Known Member
Feb 26, 2015
3,505
1,056
113
It actually sounds like it is a dud machine as you should not be experiencing those issues. Possibly some hardware failure if a factory reset has not resolved.
It does not sound like a Droidbox supplied machine.
You could still try a firmware reflash. The problem is the firmware may not be compatible and you could brick the machine. If you are prepared to take the risk, search the freaktabs forum and try one of the firmwares for your processor type there (the problem is that there may be different firmwares for the same processor type). Or as a last resort the firmware for Droidbox supplied imxq pro V2 which you can find in that same section of the forum.

But it does sound like the box is end of life. Consider the Droidbox range for your next box.

Good luck and let us know how you get on.
 
P

P2938

New Member
Jun 3, 2024
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Can’t connect for the past 3 days
Tried hard reset - removed and plugged back cables
Error messages r:failed to mount/cache
Supported API:3
Sometimes Android will appear without going to next page
 
VikramDroix

VikramDroix

Guest
Staff member
Jun 25, 2020
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P2938 said:
Can’t connect for the past 3 days
Tried hard reset - removed and plugged back cables
Error messages r:failed to mount/cache
Supported API:3
Sometimes Android will appear without going to next page
Click to expand...
Could you please send a picture of the screen? Have you tried doing a factory reset as well using the Reset option on device as well?
 
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