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Try Start+Select, if that does not work, try tapping the power button very quickly as some emulators use that to bring up menus.

I think you mean that each time you run the emulator you have to change through a lot of folders to get to the games? If so, please follow the guide at https://droidbox.co.uk/how-to/how-to-change-emulators-default-folder-in-gmenu2x/ how to update the default folder for each emulator.

I just checked and could not see any immediate way of renaming the emulators. You could probably do this by manually editing each emulators filename or description but this is out of our support scope. You may be able to do this easier with a custom firmware as it uses a newer version of the...

To confirm, when you open an emulator and the file browser is shown, you can see the files/folders? Can you navigate the folders? If so, what happens when you choose a file to load the game? If you can not see the files/folders then you may have formatted it to something other than FAT32...

This is for the PocketGo v2 which is not released yet. Are you sure you have the v2 model? You most likely have the model at https://droix.net/collections/retro-gaming-handhelds/products/bittboy-pocketgo-handheld If so, could you please send an email to [email protected] with your order number...

You can find out more information and buy your PocketGO v2 from https://droix.net/collections/retro-gaming-handhelds/products/pocketgo-v2 This firmware is for the new PocketGO v2, NOT the original model! Download from here. DroiX do not provide official support for Custom Firmware so please use...

The reset button can be found on the bottom right side of the RG3500. It should only take one press and it should reset. As far as I know it should work anywhere but could you try on the main menu screen when you first switch it on. If it is not resetting and you purchased it from us, please...

I have not tried any of the newer custom firmwares as yet so I do not have a definite answer. Have you checked in the GMenu settings for any power related settings?

To remove an icon from the menu you can highlight the icon and then press START, there should be a menu with some options including how to delete, it would be something like DELETE QUAKE. The last option will delete the entire tab so I would avoid choosing that one. I am not sure if loading a...

The Android device as a whole may be defaulting to 1080p instead of 4k. Go to Android settings then Display and check the resolution there and if it is not 4K then switch over to that. It should change all of Android to output to 4K by default. Try updating the display settings in Kodi...

You can submit feedback in the appropriate channel on Discord, use https://discord.gg/p4uRmCd to join and follow the instructions there.

Which app are you using to record? It may be the codec (video format) is not installed or compatible with the player.

I have not heard of this before. Can you try playing something on YouTube, search for "two hour countdown" let that play until the end and then try any other video and see if audio is working or not. This should answer if it is a problem with the app you are using or a problem with the device...

We do not sell them. If you follow the guide you can install them yourself.

Could you email [email protected] with your order number and request and we can see if we can get it. Thanks.

You can try START + SELECT or tap the Power button to bring up the in-emulator menu and you can exit there.

Can you email us at [email protected] with your order number so we can confirm which model you have and we can see if we can get the original firmware for you.

The guide at https://droidbox.co.uk/how-to/how-to-change-emulators-default-folder-in-gmenu2x/ shows how to change the default folder in gmenu2x, i think this should fix the issue.

I have seen a few photos of people using a USB Type-C to Type A adaptor and plugging in a joystick. So in theory it should be possible to do. However, it may require the emulator to be able to accept the input which would mean the developer implementing support for it. The adaptor itself should...

Can you email [email protected] with your order number and the email used for your account and the sales team can check if it can be done.