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Hi In the meantime there was update for the VIP Plus One of the earliest versions were coming with OK button and power button blued(lightly colored with blue)and those could work without any problems. Newer ones that comes with white OK and power button can not be mapped.This is why guides...

Hi It is not crucial weather it is detected as internal/external because it can not be served as a data transfer for installed apps from internal storage. Regards

When new release of Kodi comes up it is possible that custom skin is not properly optimized for it and either does not work properly or fails to load. I would advise to use default skin(confluence)in this case. Regards

Hi It is not possible to map power button on VIP Plus remote. Regards

Thank you for your feedback,hope you do well .Have a nice day ;)

Hi In order to do factory reset on your box from android please follow next: go to settings>other>more settings>backup and reset>factory reset and confirm OR go to settings>backup and reset>factory reset and confirm Regards

Since a lot of time passed it may depend on various reasons. I could write the possible list if you are willing to test,but that may backfire the fix and may cause the malfunction on your TV or your box. Regards

Hi Your clock is probably pulled from the internet(sync through web)hence the lag time until your internet connection gets working. Regards

Hi You may want to take a look at our blog post https://droidbox.co.uk/blog/its-here-kodi-17-or-bust/ Kodi is Open/Libre software and being as such it does not deprecate and its not made to do so.You can be even on versions far below than Kodi 16 and do just fine with it. Regards

Hi Please contact us directly on [email protected] if not already do solve the problem.You can also include your order ID inside your message and link to this thread. Regards

Hi Can you please share the error message that you see when you try to install. Please do cross compare with Kodi and DBMC and see if it performs the same(fails to install). Regards

Term hack may differ and scare some people.More appropriate would be edit developer options and turn OFF animation effects. Performance will always be most noticed in gaming however i would rather advise to install software such as android assistant and often close the non needed apps so you...

Hi We have several blog posts on this topic,please take a look at the link below. https://droidbox.co.uk/how-to/vpn-introduction/?hilite=vpn Regards

Hi Can you please perform wipe data/factory reset from recovery menu and see if it still occur. https://droidbox.co.uk/how-to/accessing-your-droidboxs-recovery-menu/ Regards

Hi In theory it should work however sometimes even if it works performance may differ. Regards

Hi If volume is up properly on both your box and your TV please do perform factory reset on your device. In order to do factory reset on your box from android please follow next: go to settings>other>more settings>backup and reset>factory reset and confirm OR go to settings>backup and...

Hi If you do update your box it is not mandatory but recommended to perform factory reset afterwards so update could be applied properly and app would be on fresh install. Regards

Hi Can you please tell us if this occur on OpenELEC/LibreELEC or on Android and if so which version of Kodi and/or DBMC. You can test the stated from above and see if it behaves the same across the systems. Regards

Hi It is possible however i would recommend the fresh install so you could be sure that everything works properly. Regards

Hi Can you please change resolution on your TV to 720p and see if the problem occurs again? Regards