X96 Mini Help

[Fleetster]

Hi Guys,

Can you please help?

I have had the X96 mini less than a month, at 1st it was great, fast and responsive but now it just freezes.

If i press the home button that works, i can move on a couple of moves but it freezes again.
I left it unplugged for a week and went back to it yesterday, it worked fine for an hour or two and then froze again and went back to only being able to move twice and have to press home again.

Ive tried restarting it but it doesnt really make much difference, I cant do anything in settings as i can only move twice sometimes 3 times before it freezes again, so even if i can get the settings menu up it wont let me move down to any options etc.

Thanks

 

[Dave C]

Could you try a factory reset through the Recovery menu. The guide at https://droidbox.co.uk/how-to/accessing-your-droidboxs-recovery-menu/#X96MAX is for a different X96 model but the process is the same. If you are still having an issue afterwards, please email [email protected] with your order number or the full name and post code where the order was sent to. And we can further assist.