Nigelar

Well-Known Member
Feb 26, 2015
3,505
1,056
113
Got my box but i didnt get the right power plug for my country USA....:(
Contact Droidbox direct by email with your order details and they will sort you out. Contact link at the foot of the forum.They may not see your post on this user forum.
 

free2saute

New Member
Aug 13, 2018
17
0
1
I think we have received your email this morning. If you have not sent one yet, please do and we will get it sorted for you asap. Thanks.
I have sent the information that was requested all I need is the right power cord I will buy if that will speed up the process please advise.
 

free2saute

New Member
Aug 13, 2018
17
0
1
I have no words for what support is doing, I just received another power cord that is not the right one for this box what is going on ? the yellow one is the one that came with my first box same model and was bought from Amazon the box with the issue on hand was bought here on this site can I just return the box I give up.
 

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Dave C

Well-Known Member
Staff member
Marketing
Sep 1, 2015
1,005
90
48
London
www.droix.co.uk
I spoke to the person that was dealing with your ticket. Upon checking the replacement that was sent, it appears to be the correct plug, but the tip is black instead of yellow. This is because we sent the replacement directly from Amazon USA instead of sending from UK (to save time). Have you tried the adaptor, it should be fine?
 

free2saute

New Member
Aug 13, 2018
17
0
1
I spoke to the person that was dealing with your ticket. Upon checking the replacement that was sent, it appears to be the correct plug, but the tip is black instead of yellow. This is because we sent the replacement directly from Amazon USA instead of sending from UK (to save time). Have you tried the adaptor, it should be fine?
As I am trying to be as patient as I can at this point I made a video to show your team and who ever is in charge of making sure that customers get what they pay for on there first buy from your website as that is not the experience I have had.
 

free2saute

New Member
Aug 13, 2018
17
0
1
I have received your email and I am reporting that what took all the support team a 2 weeks to try to make this right with no success I have resolved out here in the USA in two days lol any ways moving on this box wont update its stuck on downloading what should I do ?
 

free2saute

New Member
Aug 13, 2018
17
0
1
You had requested a refund so we provided the information how to return it. If you are keeping the device please let us know and we will cancel the return. Please install the firmware via the SD card following the guide at https://www.droidboxforums.com/threads/t8-se-firmware-links.12538/
I bought the device because i need it somewhere down that process the box was delivered with the wrong power cord I gave you guys 2 full weeks and you couldn't resolve the mistake done then when finally trying to do the right thing some one failed badly and send another wrong power cord video provided yes i am keeping the box that was my intention when I purchased it and thanks for the link.