T8-S Plus freezing on startup factory reset not working

[Michael20]

Had the box 1 day turned it on this morning and the screen freezes after the loading apps appears the screen turns blue and stays that way .I have tried a factory reset loads of times it just try's to load up the same way despite pressing the reset button don't know what else to do other than send the box back for a refund I bought this box thinking if I bought a expensive one it would be quality If anyone has had a similar problem and could help I would appreciate it Thanks

 

[David Savage]

Have you installed the droidbox games market as this cause the blue island to pop up. The only way to get by is a factory reset....to do this turn your box off and then push the restore button in by the USB ports. Hold this in and power on, keep holding until you get the recovery menu up and look for factory reset and click here.
After it reboots please leave your box for 20mins for apps to install and update.
Now you can start again and please don't install the games app.

Best of luck

 

[Michael20]

I may have installed the droidbox games market im not sure.I have tried the factory reset at least 10 times it still returns to the blue screen .Im at a loss

 

[David Savage]

OK..please check this thread it explains how to do a factory reset and why it went wrong...
https://droidboxforums.com/threads/blue-island-picture-after-update.4998/

Don't let this be a bad reflection of a good box...

 

[David Savage]

Good luck and hope it helps you out...

 

[Michael20]

As ive said i tried the factory reset and it didnt work i think i will just return the box as it was a present for my daughter and its not fit for purpose

 

[David Savage]

Sorry to here, but think you'd already made up your mind on the box. The factory reset should have worked and in the link above it showed you.

Regards

 

[David Savage]

When you say turn blue is this in kodi or just on the main boot screen...

 

[Michael20]

Main boot

 

[Hightone10]

I think you should read the thread above try one last time these boxes are brill had mine 10 months now problem free would not have any other one now

 

[ChrisM]

Please come and grab us for a chat at our main site @Michael20 during office hours, if you can. We can run you through the procedure, as the missing launcher/blue wallpaper issue is resolved with a full factory reset, if it remains after the procedure, it wasn't completed.