May be time to call Live chat, it shouldn't not be doing this. When you next install the wizard can you a go to android apps in the settings, look for xbmc and clear data then wait for it to get to 0. Then go back to main page wait abit then open xbmc and start again. If you've done this sorry just trying to help, live chat is office hour so might not be there now but try 2moz. Good luck and hope you get sorted.