Q7 STUCK ON RED LIGHT

[John m martin]

Hi there my box stuck on red light tried factory reset but no joy any would be appreciated ty

 

[Nigelar]

If it is a new droidbox box or under warranty, contact droidbox support via the online chat facility on the main droidbox page.

 

[John m martin]

It's not new had it about a year can't get it to go off red light

 

[Qaisir]

Hello John,

If it is from us, and you purchased it within 12 months from now, we'll repair or replace it. You can email us on [email protected] with your Order details.

Regards

 

[John m martin]

Got it as a gift from a friend over a year ago

 

[8bitDev]

Got it as a gift from a friend over a year ago

Hi

Something that would be really great to check and if you can reply back to us with details:

1-Can you please check light indicators:
-RED LIGHT-power is ON but box is OFF
-BLUE LIGHT-box is ON

2-Are you using original power supply that came with the box?Can you please check power cord/jack that you are using?

3-Sometimes TV can cause the problems in displaying image,so if you could check hdmi source settings in TV that you used to assign to port that you are using for the box ?

When you check these above can you please write us back with replies!

Also you could try contacting your friend to get to the original order ID,that would help!

Regards