New W10 Droidbox audio quit.

[Jagrolet]

Just got this today and everything was going well until the audio stopped working in the Android side of things.
I can turn the volume up and down and the slider moves, but still no audio in Android or Kodi.
Any one know the secret button I need to hit? Tried +/_ VOL up, Vol Dwn, F8 and F9.
Im willing to try a factory reset now.... How do I do that?

Sorry for posting in the General Discussion but Dont see a Dedicated W10 heading....

Update: I did factory reset the android through System settings. After it reloaded. Still no sound in Android. If I boot to Windows, the sound does work. So its not the hardware itself, its something in the Android system.

Okay Solved... I just unplugged my external hard drive from the USB port and the sound is back....Very ODD!

 

[8bitDev]

Just got this today and everything was going well until the audio stopped working in the Android side of things.
I can turn the volume up and down and the slider moves, but still no audio in Android or Kodi.
Any one know the secret button I need to hit? Tried +/_ VOL up, Vol Dwn, F8 and F9.
Im willing to try a factory reset now.... How do I do that?

Sorry for posting in the General Discussion but Dont see a Dedicated W10 heading....

Update: I did factory reset the android through System settings. After it reloaded. Still no sound in Android. If I boot to Windows, the sound does work. So its not the hardware itself, its something in the Android system.

Okay Solved... I just unplugged my external hard drive from the USB port and the sound is back....Very ODD!

Hi

Thank you for reporting bug to us.We are going to take a deeper look in it.

If you experience any other problems,feel free to reply below!

Regards

 

[ChrisM]

Is the hard drive powered by a mains adaptor, or just the USB cable?
If just the USB cable, you could either try using a USB hub (mains powered) or a cable like this one: http://www.amazon.co.uk/LINDY-USB-Cable-Dual-Power/dp/B000FKP7XA
Thanks for posting back with your findings.

 

[NikoB]

The audio quits even if you plug a USB flash drive into it. The crossed out speaker icon displays in the upper bar! It basically mutes sound as soon as you plug something in USB..

 

[Jagrolet]

Hi

Thank you for reporting bug to us.We are going to take a deeper look in it.

If you experience any other problems,feel free to reply below!

Regards

I have tried both power options. I have a powered USB hub, and Ive tried using the W10 to power the Harddrive.
I lose sound either way.