OK Steve,
Please email our Tech people here then using this email address--
[email protected]
Let them know the issues your're having with your device. Tell them you already tried to access Recovery Menu/Factory Reset but it didn't work.
Dont forget to include your Order ID no., your eBay or Amazon account name and model of the device you are using ( iMX6 ) in your email.
Engineer Andrew will guide you and advice you there on what you needed to do next.
I think your device needs a firmware reflash!