HELP!
- Thread starter akhems
- Start date
Customer support............. useless....
Jermaine
Customer support
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Akhems
Hi are you there?
Jermaine joined the chat
Akhems
hi are you there?
Jermaine
Hello there
Akhems
hi matey.
is the an issue with the downloads on driodbox at the moment?
Jermaine
How can we help you?
Akhems
i have just done a reset, to setup from scrath.
Jermaine
OK
Akhems
nothing is downloaing or instlaling on the box.
it normally does it automaticly when you power it on the 1st time.
Jermaine
What are you trying to download Darius?
Akhems
i have done a factory reset.
fresh install.
Jermaine
via Android Settings or Recovery menu?
Akhems
apps normally install by themselfs.
yes
when you turn the box on the 1st time.
but there not.
Jermaine
whats the model of your device Darius?
Akhems
x7
Jermaine
Ok, if you have not done Factory Reset via Recovery Menu, you can follow the steps here--
Akhems
yup i did that.
Jermaine
after doing that, RUN the DroidBox Wizard again in XBMC to get the latest updates
THE WIAZRD ISNT THERE
NOTHING IS DOWNLOADING.
AND NO APPS ON OR THE MAIN SCREEN
XBMC4DROID ISNT ON THERE.
NO APPS ARE ON THERE.
Jermaine
So XBMC is also missing now?
Akhems
EVERYTHING IS MISSING.
NOIRAMMLY YOU LEAVE THE BOX FOR 10 MINS AND EVERYTHING INSTALLS ITSELF.
BUT IT ISNT THIS TIME.
Jermaine
alright, may I know the reason why you Factory reset the device?
Akhems
I WANTED TO DO A CLEAN INSTALL.
NEVER HAD THIS PROBLEM BEFORE.
Jermaine
OK, do you have your Order ID no.?
I think we need to check your device?
Akhems
OK 1 SEC
CAN YOU CHECK IF YOUR SERVERS ARE UP.
Jermaine
yes
Akhems
OK
FROM EBAY AGES AGO
I HAVE NEVER HAD THIS PROBLEM BEFORE.
Jermaine
if it is from eBay, order ID no. should be composed of 6 digit numbers
Akhems
i have sent you guys lots of emails before.
i have had a few issues in the past,.
Jermaine
OK I see it here you ordered the device Oct last year
Akhems
yes
Jermaine
Can I just email you the Return procedure Darius?
Akhems
wtf
no troubleshooting?
no advice?
Jermaine
abit long if I put it here
We dont advise Firmware reflash to our customer anymore
only Factory reset
Akhems
il work it out myself......
your not very helpful.
Jermaine
You can configure XBMC or the wizard because it is missing as you told me
Jermaine
Customer support
Chat started
Akhems
Hi are you there?
Jermaine joined the chat
Akhems
hi are you there?
Jermaine
Hello there
Akhems
hi matey.
is the an issue with the downloads on driodbox at the moment?
Jermaine
How can we help you?
Akhems
i have just done a reset, to setup from scrath.
Jermaine
OK
Akhems
nothing is downloaing or instlaling on the box.
it normally does it automaticly when you power it on the 1st time.
Jermaine
What are you trying to download Darius?
Akhems
i have done a factory reset.
fresh install.
Jermaine
via Android Settings or Recovery menu?
Akhems
apps normally install by themselfs.
yes
when you turn the box on the 1st time.
but there not.
Jermaine
whats the model of your device Darius?
Akhems
x7
Jermaine
Ok, if you have not done Factory Reset via Recovery Menu, you can follow the steps here--
Akhems
yup i did that.
Jermaine
after doing that, RUN the DroidBox Wizard again in XBMC to get the latest updates
THE WIAZRD ISNT THERE
NOTHING IS DOWNLOADING.
AND NO APPS ON OR THE MAIN SCREEN
XBMC4DROID ISNT ON THERE.
NO APPS ARE ON THERE.
Jermaine
So XBMC is also missing now?
Akhems
EVERYTHING IS MISSING.
NOIRAMMLY YOU LEAVE THE BOX FOR 10 MINS AND EVERYTHING INSTALLS ITSELF.
BUT IT ISNT THIS TIME.
Jermaine
alright, may I know the reason why you Factory reset the device?
Akhems
I WANTED TO DO A CLEAN INSTALL.
NEVER HAD THIS PROBLEM BEFORE.
Jermaine
OK, do you have your Order ID no.?
I think we need to check your device?
Akhems
OK 1 SEC
CAN YOU CHECK IF YOUR SERVERS ARE UP.
Jermaine
yes
Akhems
OK
FROM EBAY AGES AGO
I HAVE NEVER HAD THIS PROBLEM BEFORE.
Jermaine
if it is from eBay, order ID no. should be composed of 6 digit numbers
Akhems
i have sent you guys lots of emails before.
i have had a few issues in the past,.
Jermaine
OK I see it here you ordered the device Oct last year
Akhems
yes
Jermaine
Can I just email you the Return procedure Darius?
Akhems
wtf
no troubleshooting?
no advice?
Jermaine
abit long if I put it here
We dont advise Firmware reflash to our customer anymore
only Factory reset
Akhems
il work it out myself......
your not very helpful.
Jermaine
You can configure XBMC or the wizard because it is missing as you told me
@akhems - Sorry about that, we're trying to ensure correct procedures are understood and followed for tech support. I've mentioned this case to the team.
We should have checked if your firmware included a /system/preinstall folder or similar (just so you know, our servers aren't involved at all with apps re-installing after a factory reset, the APK files are in the system, normally ready to auto-install after a factory reset) and also politely asked you to go through the factory reset once more, and wait a full 20 minutes for the apps to re-install.
If you want to check for the installation files before trying a reset with the switch underneath again (and 20 minute wait afterwards), open ES File Explorer, expand the Local menu and click on Device / . From there, head to the /system folder, and then /preinstall. If /preinstall doesn't exist, look in the other folders for APK files. If you only see system apps (clock, calendar etc), keep looking in other folders. (Obviously you can navigate to /system/preinstall with whichever app you prefer).
We should have checked if your firmware included a /system/preinstall folder or similar (just so you know, our servers aren't involved at all with apps re-installing after a factory reset, the APK files are in the system, normally ready to auto-install after a factory reset) and also politely asked you to go through the factory reset once more, and wait a full 20 minutes for the apps to re-install.
If you want to check for the installation files before trying a reset with the switch underneath again (and 20 minute wait afterwards), open ES File Explorer, expand the Local menu and click on Device / . From there, head to the /system folder, and then /preinstall. If /preinstall doesn't exist, look in the other folders for APK files. If you only see system apps (clock, calendar etc), keep looking in other folders. (Obviously you can navigate to /system/preinstall with whichever app you prefer).