Below is a thread between myself and a Chinese seller thru DHGate. Reads from bottom up explaining my problem and lack of help runaround. Appreciate any real input. Thanks.
tryhappy2017-08-08 20:06:05
Dear friend
I'm sorry, we can't get a foreign address
I'm looking for help from other technical staff
Just a moment, please
kevinbrafford2017-08-08 09:38:15
Hi, haven't heard back after I linked you photo and audio. I did a factory reset earlier and ran the box for 20 minutes and it froze with similar graphic rectangle colors and a constant type beep. Your tech guy have a look yet?
kevinbrafford2017-08-07 01:56:51
Also to answer your question about box. It is brand new as I used the one good box over a month and then just recently hooked up this 2nd faulty one in a different room.
kevinbrafford2017-08-07 01:55:03
Last link was to pic of screen and this one is audio of sound it makes.
https://drive.google.com/file/d/0B5oHh7RF3TNwMDlXdjhfc2NuaG8/view?usp=drivesdk
kevinbrafford2017-08-07 01:53:11
https://drive.google.com/file/d/0B5oHh7RF3TNweTFPb1ZWWGN2VGs/view?usp=drivesdk
kevinbrafford2017-08-07 01:46:48
I dont see anywhere on here to add a picture file?
tryhappy2017-08-05 11:35:54
If you can give me some pictures
My technical engineer can analyze the problem
And help you solve it effectively
tryhappy2017-08-05 11:34:44
Dear friend
This is a new box
Or you've been using it for a while
kevinbrafford2017-08-05 10:54:37
It plays a movie for a short time then freezes up with graphics scrambled into little rectangles and the audio beeps a siren type sound really fast like a machine gun or alarm. Then it must be unplugged because home button or any button does nothing. After restarting the menu comes back but if I play another movie/show it will lock up with same symptoms.
tryhappy2017-08-05 10:17:51
Dear friend
Could you please describe what's wrong with the boX
kevinbrafford2017-08-05 03:00:27
tryhappy, I bought 2 h96 pro+ 3/16 boxes from you through dhgate and one box doesn't work. Dhgate messenger told me to contact you to get you to agree on a refund. I'd be happy with a replacement box as well cause the one working box works good. Thanks.
tryhappy2017-08-08 20:06:05
Dear friend
I'm sorry, we can't get a foreign address
I'm looking for help from other technical staff
Just a moment, please
kevinbrafford2017-08-08 09:38:15
Hi, haven't heard back after I linked you photo and audio. I did a factory reset earlier and ran the box for 20 minutes and it froze with similar graphic rectangle colors and a constant type beep. Your tech guy have a look yet?
kevinbrafford2017-08-07 01:56:51
Also to answer your question about box. It is brand new as I used the one good box over a month and then just recently hooked up this 2nd faulty one in a different room.
kevinbrafford2017-08-07 01:55:03
Last link was to pic of screen and this one is audio of sound it makes.
https://drive.google.com/file/d/0B5oHh7RF3TNwMDlXdjhfc2NuaG8/view?usp=drivesdk
kevinbrafford2017-08-07 01:53:11
https://drive.google.com/file/d/0B5oHh7RF3TNweTFPb1ZWWGN2VGs/view?usp=drivesdk
kevinbrafford2017-08-07 01:46:48
I dont see anywhere on here to add a picture file?
tryhappy2017-08-05 11:35:54
If you can give me some pictures
My technical engineer can analyze the problem
And help you solve it effectively
tryhappy2017-08-05 11:34:44
Dear friend
This is a new box
Or you've been using it for a while
kevinbrafford2017-08-05 10:54:37
It plays a movie for a short time then freezes up with graphics scrambled into little rectangles and the audio beeps a siren type sound really fast like a machine gun or alarm. Then it must be unplugged because home button or any button does nothing. After restarting the menu comes back but if I play another movie/show it will lock up with same symptoms.
tryhappy2017-08-05 10:17:51
Dear friend
Could you please describe what's wrong with the boX
kevinbrafford2017-08-05 03:00:27
tryhappy, I bought 2 h96 pro+ 3/16 boxes from you through dhgate and one box doesn't work. Dhgate messenger told me to contact you to get you to agree on a refund. I'd be happy with a replacement box as well cause the one working box works good. Thanks.
