Taken from XKCD.com
The same applies to technical support, rather than just how to do something with technology. Repeat the above enough times, especially with remembering previous solutions, and how to apply them to similar new problems.
Posted as a joke, not a complaint

The same applies to technical support, rather than just how to do something with technology. Repeat the above enough times, especially with remembering previous solutions, and how to apply them to similar new problems.
Posted as a joke, not a complaint