Purchased off amazon today cant get past red standbye light ...stays on no matter whati do ....swapped remote batteries no different...help please
droidboxs82
- Thread starter stewart mcguire
- Start date
To check standard infrared remote controls (doesn't work with remote controls that use a USB dongle to communicate with your device)....
Get your mobile phone and open the camera app.
Switch to the front facing camera (a lot less likely to have an infrared filter over the lens)
Point the remote control at your phone and press a few buttons
If the remote control is working, you'll see the IR LED on the remote flashing.
If you can't see an LED flashing, then try using a TV remote control to double check your phone isn't filtering out the infrared range of light.
You can also use older CCTV cameras if you're at work and don't have a phone on you.
If the X7's remote control is working fine (according to your camera), then can you e-mail us please ( [email protected] ) with the info mentioned here - http://www.droidboxforums.com/threads/what-to-include-if-you-need-to-e-mail-us.364/
Get your mobile phone and open the camera app.
Switch to the front facing camera (a lot less likely to have an infrared filter over the lens)
Point the remote control at your phone and press a few buttons
If the remote control is working, you'll see the IR LED on the remote flashing.
If you can't see an LED flashing, then try using a TV remote control to double check your phone isn't filtering out the infrared range of light.
You can also use older CCTV cameras if you're at work and don't have a phone on you.
If the X7's remote control is working fine (according to your camera), then can you e-mail us please ( [email protected] ) with the info mentioned here - http://www.droidboxforums.com/threads/what-to-include-if-you-need-to-e-mail-us.364/
All good stuff to know , the OP is the person withe problem , i was trying to help him when i suggested it could be the box or remote but tx.
Just tried all above red stanbye staying on all time no change to blue light ....not allowing any pic to tv cause not out standbye ...sorry iam convinced it a faulty box but cheers for the help again
@Joe reid - Understood that, don't worry. I should have tagged @stewart mcguire at the start of my reply to make this clear. I "liked" your post as a mini thanks for responding to him.
@stewart mcguire Did you try the remote control on your phone's front facing camera? In terms of you having tried it all,does that include Joe's suggestion of using the power switch on the device?
Please e-mail us ( [email protected] ) with the info mentioned here - http://www.droidboxforums.com/threads/what-to-include-if-you-need-to-e-mail-us.364/ and we'll get this sorted. If a factory reset doesn't help, we'll repair or replace the device in our office.
@stewart mcguire Did you try the remote control on your phone's front facing camera? In terms of you having tried it all,does that include Joe's suggestion of using the power switch on the device?
Please e-mail us ( [email protected] ) with the info mentioned here - http://www.droidboxforums.com/threads/what-to-include-if-you-need-to-e-mail-us.364/ and we'll get this sorted. If a factory reset doesn't help, we'll repair or replace the device in our office.
Yes all whats been suggested....rang company tel number too ...no joy tels me go through service n returns...but no address or tel number just need speak to a person sorryall
@stewart mcguire If you don't get a reply on 020 3740 6830 then you can chat online with us, visit our main site ( http://DroidBOX.co.uk ) and in the bottom right corner you'll see a chat widget, we're around during office hours.
[edit]
Ah, I see you've e-mailed us and we've sent the details for returning the device.
[edit]
Ah, I see you've e-mailed us and we've sent the details for returning the device.