Broken box

[Harkinssr92]

Hi there firstly I had a problem with my box just 2 days after setting it up where the Ethernet stopped connecting to the internet forcing me to have to use wifi
Now a month later and the box just keeps crashing on the boot logo and screen goes all fuzzy I tried leaving it unplugged for a good 8 hours to make sure it wasn't overheating or anything like that but when I came back to turn it on the blue power light comes on but no LCD screen shows and I get no signal message on my tv

Any advise would be much appreciated

Thanks

 

[ChrisM]

Can you try a factory reset, if it boots up again after that then try only adding one or two applications each day, see if one of them triggers an issue. If a factory reset doesn't help, you could try reflashing the firmware (see top of this model's section in the forum for a pinned thread on how to do this).
No joy there? Probably time to contact DroidBOX staff, think I've still got the details linked in my signature below.

 

[Harkinssr92]

Thanks how would I perform a factory reset
Would I be right in thinking by holding down the restore button

 

[sean99]

Thanks how would I perform a factory reset
Would I be right in thinking by holding down the restore button

Follow this:-

 

[Harkinssr92]

Thanks but tried this and had no luck
Think I'm might be completely broken

 

[Nigelar]

As chrism suggested, contact support. Have your purchase details handy. If less that 12months old it will still be under guarantee.

 

[Harkinssr92]

Yes I have emailed support but only had an automated response just waiting on a proper response now and will update with the issue in case anyone else suffers from this

 

[DroiX_Igor]

Yes I have emailed support but only had an automated response just waiting on a proper response now and will update with the issue in case anyone else suffers from this

Hi

Besides factory reset second most common method for testing purposes is replacing the firmware.You can see guide down below and use SD card method guide that is available for your device(assuming it is T8-S Plus v2 )
https://droidboxforums.com/threads/firmware-links-for-t8-s-plus-v2-devices.10487/

Please take a note that firmware works only if used on the exact device model that you have and otherwise it may break the device.

Regards