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Hi, Please contact [email protected] for help with this issue.

Hi, please contact [email protected] and we will be glad to help with this.

Hi, please contact [email protected] for help with this.

Hi, the boxes are designed around the version of android, for example the Droix x4 is built with android 11. As far as updates are concerened, OTA updates with be available for as long as the android developers release update for the android version. Once they stop though, it will be considered...

It is not recommeded to disable the fan. Whil the compnonent won't melt, they will thermal throttle resulting in the PC crashing. Have you made sure the pc's vents are clean of dust, have adequate space around the PC for air circulation and have cool ambient temperatures? Have you also set the...

Hi, have you tried resetting the BIOS? In the power options, do you have it set to sleep or hibernate?

Hi, You would not format a ROM's folder. You need a platfrom such as retroarch and have the BIOS for the system the ROM is for, such as PS1 games/ROM's will need a PS1 BIOS. Lastly, you will need to point retroarch (show the path) to the ROMS folder. Your best bet is to look at a Youtube guide...

Hi, no plans as yet, but I'm sure there will be in the not too distant future. regarding VPN, are you running this in rooted or non root mode? While the reset of the remote runs over WiFi via the dongle, the on/off button works via IR as the device needs to been on before it connects to the...

Hi, have you tried resetting you router? You could also try going into your router settings and in QOS, giver the box priority.

Contact the store you placed the order with or you could try anbernic directly here: CONTACT US - https://anbernic.com/pages/contact-us If you bought from droix, please email with your order number at [email protected]

Hi Greg, Unfortunately we can't advise as we don't support this. Sorry.

Hi, yes the difference is minimal and both will handle N64, Saturn, PSP, and GameCube emulation though more demanding titles may not perform at 60fps and also depends on the resolution the game is run at. Please be aware though for PS2, on the pocket 3 plus and 2S will only handle some PS2...

Hi. Sorry you are having issues with the proteus 10s. It does sound like simply replacing the fan and thermal paste on the heatsink would solve the issue. Unfortunately due to the manufacturers changing the heatsink and fan design halfway through the production life of this model, to ensure we...

Hi. This is an enterprise account issue via the manufacturer. Please email [email protected] with a short message of the issue and your order number and we will help resolve this for you.

Hi. Your question will be best answered by the steam support team if the following doesn't help solve. Check the size of the game and the free space on each drive. Is there enough space on either drive to install the game?

Hi, I recommend you contact support from the store you bought it from with this issues. If you purchase from droix, the contact email is [email protected]

Hi, have you made sure the mouse icon is not hovering/positioned at the bottom of the screen?

Hi, Have you tried backing up the data to a PC. Re-flashing the stock firmware using this guide, then copying the data back onto the SD card? ANBERNIC Reinstall Guide - How to install the firmware on your RG351P, RG350M, etc. -...

If only 3 months old then you should still have warranty. Contact support with your order number and outline of the issue. If purchased from Droix, the support email is [email protected]

Hi Chris, Does the device show any signs of life? LED's lit etc. Have you tried another power supply?