mxq pro 4k

Hi I saw a thread where is happened to someone else. He was told to simply unplug and hit the restore button. On this model I can’t find a restore button at all. I turned it on and it just sits at the Mbox logo. I need help. Thanks to any and all help offered.

I bought a mxq pro 4k and I've bought a total of 6 so far this one though only freezes when I run kodi. I can run any other program no problem what so ever. WatchESPN, Netflix, none of those programs freezes even hours into movies or sporting events they play flawlessly. I can load kodi it will...