yes we spoke on live chat i have sent an email last night with the amazon order number and my postcode from the time of purchase.
i got the box to show the reboot screen again with the android character lying on his back with a red exclamation mark, all the options from the video are there but...
Hi i bought an mx6 android box back in april 2014 from amazon and have had no problems with it till yesterday when it froze on me and would not do anything for me.
this morning i plugged the box in again hoping it would now be ok and it was the same, i pushed the reset button and it went through...
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