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Well batteries were #1 on my attempt to get things working. I tried a mobile app but it was difficult to use. Ok, I'm a senior but I do have an electronics background and it would not turn on the Max. If I unplug the Max box and plug it back in, it preforms a restart and I am up and running...

I have a SkyStream Max box and my remote will no longer turn it on. I can shut it off and do all the other functions. I have to unplug it for a second to turn it on. The supplied remote has limited buttons. The remote does not use a dongle. How do I figure out what the problem is. Should I...