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Hi You might want to pay attention to warranty and terms of service just in case you do not get blamed for box not working properly due to user error. Regards

Hi Please download android assistant and see to close unused apps on boot,and also to clean memory(cache) and unused system data.Also closing tasks after some time when box used could free more RAM and CPU overload which would result in less heating.Kodi itself is a software that is not...

Hi Make sure to contact official seller of your box and provide them error report that you receive when failure is presented.They will be able to confirm if box is bricked for good or there is another way to fix it. Regards

Hi Please disconnect from the WiFi in order to be able to connect through the ethernet as both can not work at the same time. Also please do check if everything is OK regarding the cable and your modem when it comes to the ethernet connection.Make sure that cable clicks in properly and that it...

Hi This depends on the CPU manufacturer.Depending on the CPU depends weather teamviewer will be able to initiate remote control or not. Can you tell us which box model do your friend have? Regards

Hi So basically scaling should not be done on this matter.This case as you explain it would occur inside of an app,but not inside an operating system itself.Can you tell me once set to 720p and scaled if you can notice if desktop icons get larger.If so this would mean that scaling had been...

HI DBMC is based on SPMC and currently is on the 16.7 version number.DBMC v17 is still not released so Jarvis would be appropriate term for the reference if needed/required by the add on that you are using. Regards and have a nice day ;)

Hi Please take a note that this is not recommended method as the LED still remains the active and just in case if notification information needed it could not be easily detectable. I would recommend to keep the tape instead ,just in case to monitor light from the power from time to time if...

Hi Can you disconnect the drive and try to boot to android afterwards and see if the same would occur? Also if already on the latest firmware please make sure that factory reset was performed after the firmware re install. If the problem still persist please do email us at...

Hi Can you please navigate on the page below and test each Kodi v17 version available and see if each one of them behaves the same? http://mirrors.kodi.tv/releases/android/arm/old/ and http://mirrors.kodi.tv/releases/android/arm64-v8a/ Also while you can not update android to v6 you can...

Hi Think of the OpenELEC/LibreELEC as a modern DVD replacement.OS based purely for Kodi,to provide media playback with the online feature that allows streaming which puts device more advance than pure media players.While on the other hand device has a GNU/linux as a backend,so it is not bloated...

Hi Please take a note that sometimes for a download it can take time,as server can become slower .It can happen to any website or a download.Please give it some time and it will download fully. Regards

Hi Please contact official support for help regarding your device. While some knowledge can be common and applicable across devices , it may not always be the case and especially for the hardware related issues.While you are more than welcome on our forum in order to fix the issue it would be...

Hi Please use OTA updater app from the app list(6 dots icon on the homescreen)where you can check if you are up to date. Regards

Hi You can download android assistant from google play store and once opened set the apps that you want to close upon boot.You can also close current apps that are being used. Regards

Hi I can note that currently we are communicating with you over the email and if similar problem do occur please do email us at [email protected] or contact us live during working days through phone or live chat. Regards

Hi The message provided does usually mean that box is up to date. As we can see that CentaurBox is a seller, please do contact the official support team and let them know the issue you are experiencing with your box. Regards

Hi Please do email us at [email protected] and provide us the order ID in order for us to be able to assist you further. Code request is only required by the DroidBOX Share app and will not affect the box performance in any other way. Thanks

Hi If you need more help you can always email us at [email protected] or contact us during working days through phone or live chat. Regards

Hi Regarding Kodi 17 on android 4 devices please take a look at thread below https://droidboxforums.com/threads/kodi-17-on-android-4-4-devices.9707/ Regards