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Box delivered yesterday can you please keep me updated as to progress. ***update*** Just had an email a replacement box is on its way. Many thanks.

Posted it back today, forgot to add 'FAO Chris' lol

I understand that, I tried a different version to ensure xbmc wasn't at fault. I updated xbmc myself at no stage have I suggested the wizard updated it. Thank you. I shall be returning the device in the next few days, I purchased a power supply from xbmcgadgets order reference no: NR-3279...

Ok, I installed HELIX 14.0 used the droidwizard and the box crashed whilst installing addons. Another disappointing failure. I am going to order a new power supply for the box and try that, if that fails I’m stumped and will need to return it to you.

Hi Chris, the emails you sent were to my address I regged here with not to the email address I contacted support via, thats why I never seen them as I was checking my other email address. Anyway thats neither here nor there now as I've got them in the dm (thanks) I have had a further chat with...

Hi Chris, I haven't recieved an email from you, the last email I got was from Jermaine.

Are you Jermaine ? If so I just responded. ps: Ive calmed down lol

Back again, this time extremely frustrated. Support have asked me to "wipe data/factory reset" again, despite the fact I have done this numerous times, I've also reflashed the box 3 times with new firmware sent to me by support, to do so I "wipe data/factory reset" first before flashing...

Hi silent, I have emailed support again, I've been keeping them constantly updated and in fairness they've been responding fairly quickly. Unfortunately my problem still exists lol I appreciate the help and not being 'forgotten' lol

I decided to install the new tvmc app basically an automated vers of xbmc with all addons preconfigured, all went well and the box ran perfectly for a few hours, then suddenly it crashed again and I am back where I started. It seems the issues are the box itself rather than the xbmc install...

Need some advice here, been in constant contact with support over the last few days and despite their best efforts and numerous firmware installs I'm still having the same issues whereby the iMX6 box crashes on xbmc. Each firmware install returns frodo 12.2 I am thinking maybe I should change...

Can you try the following to see if that works : http://droidboxforums.com/threads/factory-reset-your-imx6.147/

Ok I have sent all relevant information (over the top imho) to the email address above. Hoping this can be resolved asap. regards.

Sorry for the confusion re: email. the information above is exactly the process I carried out. I followed your instruction again and on completion the same thing happened, its as though the box no longer outputs to my tv. Black screen and unresponsive. I shall email the correct support as...

Sent my email to [email protected] wednesday 9.48am gmt I purchased my iMX6 from xbmc solutions on 17/05/2014 and up until this last week was happy with it.

I'm frustrated the box isn't working, sending mail to support and posting on the forum I expected at least a response, I posted here 11 am gmt didn't moan until 18.28pm gmt and even then only to highlight I hadn't got any help and the box was still fubarred. I didn't flash the box I merely...

E-mailed support with the same query before I posted here, no response there either. Disappointing.

Hi I wonder if you can help me please, my imx6 is causing serious problems atm, constantly locks up or black screens, I have tried clearing cache and reinstalling firmware via toothpick but still no luck, as soon as I run droidwizard box crashes on reboot things seem fine until I try playing...

Have you tried toothpick whilst having a memory card with firmware in the box?

I'm not really sure what happened to be honest, the box froze overnight without me realising so had been locked up for around 24 hrs when I realized I powered off and the rest is history lol I have another launcher on usd so I'll try that,if it fails I'll live with the new menu its not the end...